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If that doesn't work, keep reading for other ideas below. Wait a few moments, then plug it back in. Once it is uninstalled, unplug the reader from your computer. ![]() It can also show up under unknown devices. Try this first: Go to Device Manager (Instructions are above), scroll down to Smart Card readers, right click the CAC reader that shows up below Smart Card Readers. (For Windows 8.1 users, you'll right click Start). NOTE: If you don't see it, you can also click Start, In the Start Search line type in: devmgmt.msc. If your smart card reader is listed, go to the next step of installing the DoD certificates. Windows 8.1: Right click Computer, select Properties, Device Manager link (upper left corner of the screen), scroll down to Smart card readers, select the little triangle next to it to open it up. Click System, select Device Manager link (upper left corner of the screen), scroll down to Smart card readers, select the little triangle next to it to open it up. Windows 10: Right click the Windows logo (lower left corner of your screen). Plug your CAC reader into your computer before proceeding To Verify whether your driver did or did not install, follow these instructions: NO TLPN TANTE KESEPIAN PLMBG INSTALLMost of the time, the New hardware wizard will install the CAC reader automatically, negating the need for you to install the driver manually. Plug in your CAC reader NOW NOTE: Please check and make sure your CAC reader installed BEFORE you attempt to follow the driver installation instructions below. NOTE: The SDDR-89, SDDR-189, SDDR-289 reader should show 4 drive letters under My Computer. If the reader is not receiving ample amount of power from the USB port, it may not function properly. Look for the card reader under Devices with removable storage.Ī yellow exclamation point ( !) under Device Manager usually means that the device is not receiving enough power. STEP 4 - Verify if the reader is detectedĢ. ![]() On the top menu, click Action, and then click Scan for hardware changes. Right-click the entry with the error mark, select Uninstall.Ģ. If there is a yellow exclamation point ( ! ) or question mark ( ? ) next to the device, try to refresh the drivers.ġ. NO TLPN TANTE KESEPIAN PLMBG SERIALNOTE: The card reader will appear in two places: Disk Drives and Universal Serial Bus controls as USB Mass Storage. NOTE: It is recommended that you plug your card reader to the back USB port on your PC to ensure that there is enough power from the USB port for the card reader to be detected properly.ģ. SOLUTION 2 - Verify the reader's status under Device Manager. NO TLPN TANTE KESEPIAN PLMBG DRIVERSNOTE: No additional drivers need to be downloaded for the card readers as they are native to the above mentioned supported operating systems.įor Mac users, seeTroubleshooting USB device on Mac SanDisk card readers support Windows Vista, Windows XP SP2 and Windows 2000 SP4, Windows 7. SOLUTION 1 - Verify if minimum system requirement is met. ![]()
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